Question: What Is The Golden Rule When Dealing With A Phone Call?

Do and don’ts of phone calls?

The Dos and Don’ts of Telephone EtiquetteDO – Smile when you talk to people.

DON’T – Be distracted.

DO – When you answer the phone, greet the caller warmly and advise who they are talking to.

DON’T – Shout or whisper.

DO – Speak clearly.

DON’T – Leave the caller on hold for too long.

DO – Make the caller feel welcome..

How do you make an effective phone call?

10 tips for effective communication on the telephonePrepare for the call. … Be clear about what you want to achieve. … Remember the other person has no non-verbal cues. … Think about your tone of voice. … Make sure you listen carefully. … Speak clearly and be succinct. … If you don’t understand something, ask. … Don’t be tempted to do other things at the same time.More items…•

How long should a phone conversation last?

According to a new study, if your phone conversation includes chat about the weather, personal problems and current affairs, and last no more than nine minutes and 36 seconds, it’s perfect!

Which of these should be kept in mind while receiving a call?

Which of these should be kept in mind while giving instructions? Explanation: When giving instructions, keep in mind : the mental and emotional built up of the receiver, his ability to grasp information and act upon the instructions given to him.

What are the golden rules of telephone?

Hence, Rule 1, before you even pick up the phone is: Smile down the phone.Rule 2. Stand up and move around. … Rule 3. Never argue, and avoid any confrontation. … Rule 4. Expect to handle two or three objections before making the appointment. … Rule 5. Make a call that you would like to receive. … Rule 6. … Rule 7. … Rule 8. … Rule 9.More items…

What are the four important steps to be followed on receiving a telephone call?

There are five parts to any telephone call:Effective telephone greeting. Salutation – “Good morning!” … Be prepared to listen. … Prepare the caller to be placed on hold or to be transferred. … If you are taking a message for someone, be certain to obtain correct information. … End your phone conversation.

What are the basic telephone skills?

10 Essential Business Telephone SkillsSkill #1 — Answering a Business Call. … Skill #2 — Putting a Caller on Hold. … Skill #3 — Thanking the Caller for Holding. … Skill #4 — Monogramming the Call. … Skill #5 — Avoiding Excuses. … Skill #6 — Giving Spoken Feedback Signals. … Skill #7 — Being Prepared. … Skill #8 — Controlling the Conversation.More items…

What is meant by good telephone manners?

When speaking on the telephone, you must always be polite, making sure that you are clear and calm and have a positive tone. It will make all the difference in how the caller reacts to you and listens to what you say.

Who says hello first on phone?

Thomas EdisonHello didn’t become “hi” until the telephone arrived. The dictionary says it was Thomas Edison who put hello into common usage. He urged the people who used his phone to say “hello” when answering. His rival, Alexander Graham Bell, thought the better word was “ahoy.”

Who should hang up the phone first?

The receiver should always hang up first, never the caller. The caller called the receiver, and should to stay on the line until the receiver is satisfied that the call is complete. Never take call in a meeting, theatre, conference, group conversation or other group activity where they are with real people.

How do you answer an incoming call?

Answer or reject a phone callTo answer the call, swipe the white circle to the top of the screen when your phone is locked, or tap Answer.To reject the call, swipe the white circle to the bottom of the screen when your phone is locked, or tap Dismiss.More items…

What are the things need to consider in answering a phone call?

10 tips for answering and handling calls professionallyPromptly answer calls.Be warm and welcoming.Introduce yourself and your business.Speak clearly.Do not use slang or buzz words.Ask before you put people on hold.Don’t just put calls through.Be prepared for your calls.More items…•

What is telephone etiquette?

What is phone etiquette? Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

What is proper phone etiquette at workplace?

Always answer a phone by saying “good morning” or “hello”. Always introduce yourself politely by stating your name or the company you are representing. Use the right words and as much as possible avoid using unnecessary and informal terms or words.

How do you end a phone call professionally?

Here are a few tips and phrases to help you politely and professionally end phone conversations.Close the door. When it’s time to end the conversation, be sure you are not inviting the other person to continue talking. … Use breaks in conversation. … Interrupt politely. … Offer future calls.

How do you introduce yourself over the phone?

Introduce yourself English telephone conversations almost always start in the same way – by introducing yourself. Say “Hello, this is (name)” to let people know who you are. If you answer the phone and the caller doesn’t give his name, you can say “May I ask who’s calling, please?”.

What is the importance of telephone etiquette?

Proper phone etiquette is essential to your company because it’s usually the first contact point for a customer and represents how your business will treat them in other conversations. Make sure to leave a great, lasting impression on every customer who calls your business.

How do you start a professional phone conversation?

When making outbound calls, say “Hello” and introduce yourself to the person on the other end of the line. To follow professional phone etiquette, start with your first name as well as your last name, title or company’s name if required.